My Resume

• Managed direct-to-client orders and optimizing supply chain operations by conducting system audits, resolving shipment issues, and coordinating reverse shipping team communication.

• Improved reverse shipping supply chain processes through effective physical and systematic product management, ensuring accurate reporting and seamless logistics

Digital Experience Designer (Contract) - Phoenix, AZ - Remote

• Contracted to redesign investment banking firm’s current website, with focus on client acquisition and modernization.

• Conducting extensive market and user research and designing personas, empathy maps, user stories, site maps, sketches, wireframes, and high-fidelity prototypes.

• Presenting to founder and taking feedback into new design iterations for publishing onto Squarespace.

• Implementation of Google analytics to track conversion rates and other analytics.

Digital Marketing Strategist (Contract) - Hoboken, NJ - Remote

• Improved client acquisition and SEO with strategic marketing funnel, website redesign, and implementation of Google Analytics.

• Directed extensive market and user research to gain valuable insights to design personas, wireframes, prototypes.

Lead UX Researcher and Designer (Contract) - South Yorkshire, UK - Remote

• Leading a remote UX design team in collaboration with CEO on project management, proven success with extension of contract.

• Discovering target demographics of Planet Possible game through market research, field research and user interviews.

• Analyzing and identifying pain points and opportunities for improvement among currently existing data portals and smartwatch apps.

• Designing intuitive web browser, tablet and mobile backend parent and teacher data portals, as well as smartwatch app solutions.

• Validating solutions with working prototypes and usability tests to measure engagement and satisfaction amongst users, ultimately increasing sales revenue for Fish Bladder Games.

• Projects: Parent/Teacher Datal Portal, Smartwatch Adaptation, Research Plan

UX/UI Designer (Freelance) - Avondale, AZ - Remote

• Proficiently led music video app design sprint project transitioning from free to paid subscription model, thoroughly conducting market research, secondary research, and user interviews.

• Expertly developed comprehensive brand identity, including name, logo, style guide, color palette, imagery, and typography.

• Designed sketches, mockups, wireframes, and prototypes for web browser, tablet, and mobile devices using design tools such as Figma, Adobe, and Proto.io, demonstrating creativity and attention to detail in crafting intuitive and engaging user interfaces.

• Meticulously enhanced wireframes and user flows, creating design systems and prototypes rigorously validated through user interviews and testing, then refined based on feedback.

UX/UI Designer (Freelance) - Avondale, AZ - Remote

• Conducted mobile cooking app design sprint, focusing on MVP through understanding, sketching, storyboarding, prototyping, and testing

• Developed user story map and solution sketches through market research and user interviews aimed to enhance home chef experience

• Created low-fidelity designs in Figma, rapidly developing high-fidelity prototypes, and validated designs through user interviews and testing.

UX/UI Designer (Freelance) -Avondale, AZ - Remote

• Successfully designed Fitness and wellness mobile app from scratch through discovery, design, and validation phases

• Developed brand using extensive qualitative and quantitative research, including surveys, user interviews, affinity maps, and user personas

• Created empathy maps, user site maps, flows, wireframes, design systems, high-fidelity prototypes, and validated designs with user interviews through accessibility and usability testing.

Mortgage Banker (Full Time) - Phoenix, AZ

• Consult with clients about current and future needs to help them achieve their financial goals.

• Give every client the best client service in the industry.

• Advise and educate clients on the home buying or refinance process and how to better manage their mortgage(s).

• Assist clients through the loan process from application to closing.

• Mentor newer sales professionals and share experiences to influence training classes.

Sales Associate / Operations Technician (Full Time) - Chandler and Scottsdale, AZ

• Provided customers in the Coyotes Ice Sports retail store with information and assistance regarding ice hockey and figure skating gear purchases, as well as skate sharpening, repair and maintenance

• Operated and conduct regular maintenance on Zamboni ice resurfacing machines and ice rink refrigeration units to ensure efficient running of ice rink operations

Division 3 Head Coach (Full Time) - Flagstaff, AZ

• Taught college hockey players the tools needed to succeed on and off the ice

• Created game strategies, practice plans and specialized lineups in efforts to win hockey games

• Coordinated home and away game and practice schedules with program manager

• Collaborated with University and League officials to ensure compliance and legal operations

• Recruited future student-athletes by attending games, analyzing film, and developing relationships via phone and email

Rink Manager (Part Time)- Flagstaff, AZ

• Manage rink operations and lead team of rink guards

• Maintain order and safety for guests during public ice-skating sessions

• Run cash register and skate maintenance, sharpen and conserve rental skates

• Operate Zamboni to ensure clean ice surfaces and efficient running of rink operations

Inside Sales Associate (Full Time) - Flagstaff, AZ

• Assisted contractors and homeowners with purchase of construction materials

• Maintained excellent customer relations in person and via phone

• Managed inventory of store based on market trends

• Coordinated shipment of products to customers as well as from vendors

Door to Door Sales Representative (Full Time) - Geneva, IL

• Excelled in door-to-door pest control sales, where I cold call knocked doors and presented service offering to over 40 households per day in the Chicago area

• Explained technician services, benefits of service contracts, and pricing information

• Learned and succeeded in the selling process by listening and constantly improving my sales presentation and communication techniques through participation in group meetings, sales training and product knowledge development

• Sold over 80 annual pest control service contracts producing over $54,000 in company revenue in under four months